Introduction and structure of the Social Insurance Board

• Through us, people receive pensions, allowances, and benefits
• We determine and pay child support
• We determine the severity of the disability
• We provide and finance rehabilitation services and special care services
• We provide victim support and reconciliation services
• We coordinate nationwide child protection work

 The activities of the Social Insurance Board are regulated by the statute of the Board.

There are a total of 7 departments under the direct authority of the Director General.

As of July 1, 2022, the General Director of the Social Insurance Board is Maret Maripuu. 

Development and Finance Department develops the information systems used for pensions, benefits and allowances to ensure that services are reliable, user-friendly and easy to use. The department carries out analyses, coordinates cross-border social security matters, and manages data exchange and information security. It is also responsible for the Board's budget and financial accounting, as well as organising the payment of pensions and benefits.

Department of Social and Special Care organises social services for people with special needs, determines the degree of disability, reviews applications for social benefits and makes decisions on them. The department advises local governments and social service providers to ensure that services continue to function effectively in both everyday situations and during crises. It is also responsible for ensuring the continuity of the Board's own services, so that they remain available to people even in the event of disruptions or emergencies. In addition, the department coordinates migration-related services.

Customer Relations Department receives applications submitted to the Board, reviews them and forwards them to the appropriate specialists. It manages customer services by handling enquiries and providing clear responses. The department is responsible for granting pensions, benefits and allowances.

Children’s Welfare Department implements child protection policy, promotes the well-being of children and families, provides the necessary services, and advises local governments on child protection matters.

Victim Support Department implements victim support policy and organises and provides victim support services and psychosocial support.

Communications Department is responsible for the Board's internal and external communications.

General Department handles legal matters, supervises social service providers, issues activity licences, and ensures compliance with data protection requirements. It also manages the recovery of unduly paid benefits and, where necessary, recovers compensation for damage caused by criminal offences from the offender. The department is responsible for records and information management (including the proper registration, storage and archiving of documents and information), as well as human resources, staff training and development, management of state assets, and the organisation of the Board's working environment.