Terms of Use of the Social Insurance Board’s Self-Service Portal

The Social Insurance Board provides its public services through the self-service portal in accordance with the legislation in force in the Republic of Estonia.

The user is obliged to use the self-service portal only for purposes that comply with legislation and good practice, and to adhere to these general terms and conditions.

Access to the self-service portal is possible only for users authenticated with an ID card, Mobile-ID, or Smart-ID.

Entering the self-service portal on behalf of another person is permitted only if the user has the legal right of representation.

Actions performed in the self-service portal are equivalent to actions taken at a customer service office; the submitted data and confirmations regarding benefits are equivalent to documents personally signed by the user or their representative. The user does not need to add a digital signature to the submitted document.

The user is obliged to provide only accurate information and is aware that all actions performed in the self-service portal may entail legal consequences. The user confirms that they are aware of the criminal liability for providing false information.

If the user discovers any circumstance in the self-service portal that may harm their own or other persons’ interests or is contrary to applicable legislation, they are obliged to notify the Social Insurance Board immediately through the communication module of the self-service portal.

Use the self-service portal only on your personal computer or smart device. Avoid public devices and devices belonging to others whose security you cannot be certain of.

If you are not the only user of the computer or smart device — for example, if you share the device with other family members — create a personal user account for yourself and log out of your account when you finish using the device.

To access the self-service website, use only links from secure websites and make sure that the address shown in the browser’s address bar is always https://iseteenindus.sotsiaalkindlustusamet.ee

When logging into the self-service portal in a public place, ensure that no one can see your device screen or observe you entering your PIN code.

When using Mobile-ID or Smart-ID, enter your PIN only if you have initiated the authentication process yourself and the four-digit control code displayed on the screen matches the control code shown on your smartphone. Check that the PIN entry window displays “RIA” and “SOM SSO”.

When exiting the self-service portal, always use the “Log out” link located in the upper right corner of the page.